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Cloud5 Communications Expands Contact Center Support for Millennium Hotels and Resorts to New Locations in the United Kingdom, Europe and Asia

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Chicago, IL. — June 3, 2022, Cloud5 Communications, a number one supplier of communications options and Managed IT Companies for greater than 5,000 resorts, MDUs, and business amenities throughout the Americas, has right now introduced a major growth of its contact middle providers for Millennium Inns and Resorts. Following Cloud5’s profitable monitor file with properties in the US, Millennium Inns and Resorts has prolonged its contact middle partnership with Cloud5 to incorporate extra properties inside the UK, Europe, and Singapore, which Cloud5 providers on an over-flow and afterhours foundation. This growth of Cloud5’s world footprint, demonstrates the corporate’s capacity to supply worldwide visitor and reservation gross sales help from Cloud5’s Canadian contact middle operations.

A resort administration and actual property group with a worldwide business presence, Millennium Inns and Resorts incorporates a portfolio of over 145 resorts throughout some 80 places. With its headquarters in Singapore, the corporate has earned a popularity for mixing Asian hospitality with western consolation and for offering its friends with recent and distinctive experiences which are tailor-made to a resort’s regional location. Manufacturers working beneath the Millennium umbrella which profit from Cloud5 contact middle help embody Grand Millennium, M Resort, Kingsgate, Studio M Inns, Copthorne and M Social.

“Since 2008, we’ve partnered with Cloud5 to ship superior visitor relations and reservations providers for our US-based resort operations,” mentioned Saurabh Prakash, Group Senior Vice President, Business for Millennium Inns and Resorts. “Our relationship with Cloud5 has at all times been a priceless one. With the easing of borders and a major uptick within the journey business, we imagine that now’s the best time to increase our partnership to supply the identical high quality service to our friends in worldwide markets – together with the UK, France, Italy and Singapore.”

With a complete of 40 properties now supported by Cloud5, current additions embody The Chelsea Harbour Resort and Spa, Millennium Gloucester Resort London Kensington, Copthorne Tara Resort London Kensington, and Copthorne Resort Merry Hill-Dudley. Inside Singapore, properties additional embody Grand Copthorne Waterfront Resort Singapore, The Orchard Resort Singapore, and Studio M Resort Singapore.

“As administration corporations put together to fulfill the post-pandemic journey surge, efficient reservations and visitor help providers might be important to their success,” mentioned Jason Reid, Senior Vice President, and Common Supervisor of Cloud5’s contact middle. “We’re honored to supply Millennium Inns and Resorts with a confirmed resolution that ensures friends obtain swift service and the personalized info they should transfer ahead with a reservation, and we stay up for this continued relationship.” 

About Cloud5 Communications

Cloud5 is the main communications expertise and providers supplier to customer-centric manufacturers throughout the Americas. The corporate’s quick, dependable Web options and versatile voice programs improve the visitor expertise and resident satisfaction at greater than 5,000 resorts, MDUs, and business amenities. Cloud5’s award-winning Contact Middle combines innovation with expert brokers to ship gross sales and repair that add worth throughout any channel. The corporate’s complete Managed IT providers embody Vendor Administration, Dispatch & Onsite Assist, Assist Desk Assist, Digital Visitor Companies and extra to assist clients management working prices and unencumber inside assets. For extra info go to cloud5.com or name 877.241.2516.

Mark Howbrook
PR Supervisor

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