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Community-Focused Prairie Meadows Casino, Racetrack and Hotel Expands Technology with Agilysys to Elevate Staff Productivity and Transform Guest Experiences

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ALPHARETTA, GA — JULY 29, 2022 — Because the hospitality business recovers, properties are dealing with the compounding problem of visitor expectations and employees shortages reaching record-high ranges. In an American Resort and Lodging Affiliation (AHLA) survey printed in June 2022, 97 % of respondents indicated employees shortages and 49 % characterised them as “extreme.” On the identical time, the American Specific Journey 2022 International Journey Developments Report exhibits vacationers count on higher-level returns than easy leisure from touring, with 81 % of respondents agreeing that, “they need the cash they spend whereas touring to return to the local people”, and 62 % agreeing they need to be “extra considerate in regards to the experiences they’ve when touring.”

The AHLA survey exhibits 90 % of properties now supply wage incentives to assist fill the greater than 130,000 open positions in america alone. Revolutionary properties are going additional by elevating and synthesizing know-how techniques to enhance capability, work processes, and decision-making for employees members whereas additionally empowering visitors to create distinctive and customized experiences.

One instance is Prairie Meadows On line casino, Racetrack, & Resort, which is constructing on the benefits it derives from Agilysys’ stock and procurement (I&P) automation resolution, by deploying seven extra Agilysys options that work collectively throughout capabilities and operations to maximise Return on Expertise wholistically. Collectively, the extra Agilysys options automate the next capabilities: level of sale (POS); property administration (PMS); cellular reservations for rooms and actions; cellular check-in; cellular keys; safe doc administration for identification scanning, digital signature seize, and digital waiver archival; cellular housekeeping, upkeep and preventative companies; and gross sales and catering for environment friendly convention and occasion administration.

Including PMS and POS to I&P means Prairie Meadows has all three Hospitality Core Options within the Agilysys Hospitality Cloud™ working collectively throughout the property. The extra 5 options are a part of the Agilysys Hospitality Cloud Expertise Enhancers™ assortment of options that work with POS, PMS, or I&P to ship particular augmentations comparable to cellular capabilities, cost flexibility, or digital efficiencies.

Collectively the options automate and elevate visitor and employees experiences throughout the property’s 168-room lodge; three-floor, 85,000-square-foot on line casino that includes slots, desk video games, a sportsbook, and poker tables; a convention and occasions middle together with a live performance corridor; a number of full-service and quick-serve eating places; a totally geared up health middle; and a racetrack that gives stay horse racing and simulcast choices from Might via October every year.

Working one in every of solely two nonprofit casinos in america, Prairie Meadows’ distinctive enterprise mannequin leverages a nonprofit partnership with Polk County, Iowa to enhance the group in addition to the lives of its residents. This mannequin aligns the property’s mission with vacationers’ rising need to have their journey {dollars} positively influence native communities. Since 1989 the partnership has generated greater than $2.1 billion in funding for native initiatives comparable to funding meals for hungry youngsters, paying for a free medical clinic, renovating native faculties, and bettering metropolis parks.

Its nonprofit, community-focused mannequin additionally drives Prairie Meadows to base know-how relationships and buying choices on each high-quality excellence in addition to cost-efficiency.

“Our constructive expertise working with Agilysys to streamline our stock and procurement operations was a core think about our choice to leverage a broader scope of Agilysys Hospitality Cloud options to raise efficiency and experiences for each employees and visitors throughout our property,” mentioned Ann Atkin, Senior Vice President and Chief Working Officer for Prairie Meadows On line casino, Racetrack, & Resort. “It’s extra very important than ever to draw and retain employees whereas additionally delivering higher, extra customized visitor experiences. We recognize the experience Agilysys brings to the desk. Their data permits us to advance extra effectively with out having to juggle totally different resolution distributors, and but be assured we’ve got secured essentially the most revolutionary know-how advances given Agilysys’ one hundred pc deal with hospitality.”

Don DeMarinis, Senior Vice President for Agilysys, emphasised the benefits deploying options throughout the Agilysys Hospitality Cloud delivers for properties with excessive aspirations. “It’s invigorating to work with prospects comparable to Prairie Meadows who perceive the higher-value influence of elevating experiences throughout their properties by leveraging options designed to work in live performance to compound outcomes,” DeMarinis famous. “Figuring out Prairie Meadows invests again into its area people the {dollars} it derives via creating extra participating experiences and smoother operations makes working collectively much more rewarding for the Agilysys group.”

Concerning the Agilysys Hospitality Cloud and Expertise Enhancers Collections

ROE measures how know-how creates extra engaged and empowered employees members in addition to visitors that return extra usually, spend extra, and depart stronger critiques. ROE covers longer-term returns gained by making certain each expertise at each touchpoint avoids disappointment and creates a champion. Constructed to enhance ROE via quite a lot of employees and visitor experiences, Agilysys’ Expertise Enhancers Collections allow property operators, administration

corporations and house owners to maximise the emotional and empirical returns derived from unifying superior know-how throughout their operations. Please click on right here for extra info.

About Prairie Meadows

Prairie Meadows started operations as a nonprofit group in 1989 with the purpose of selling financial growth, jobs, agriculture, and tourism within the state of Iowa. Via taxes, grants, and charitable donations, Prairie Meadows has given greater than $2.1 billion to the state of Iowa. Prairie Meadows provides slot machines, desk video games, stay and simulcast racing, sports activities wagering, lodge lodging, leisure, and extra. www.prairiemeadows.com.

About Agilysys

Agilysys has been driving hospitality software program improvements for greater than 40 years, delivering cloud-native SaaS and on-premise prepared guest-centric know-how options for gaming, motels, resorts and cruise strains, company foodservice administration, eating places, universities, stadiums and healthcare. Agilysys provides essentially the most complete software program options within the hospitality business, together with point-of-sale (POS), property administration (PMS), stock and procurement, funds, and associated functions, to handle the complete visitor journey. Agilysys can also be recognized for its world class customer-centric service and up to date investments in analysis and growth, having modernized nearly all its longstanding trusted software program options. A few of the largest hospitality corporations around the globe use Agilysys options to assist enhance visitor loyalty, drive income progress and enhance operational efficiencies. Agilysys operates throughout North America, Europe, the Center East, Asia-Pacific and India with headquarters positioned in Alpharetta, GA. Agilysys operates throughout the Americas, Europe, the Center East, Africa, Asia-Pacific, and India with headquarters positioned in Alpharetta, GA. 

For extra info go to Agilysys.com.

Jen Reeves
+ 1 770 810 6007

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