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UniFocus Earns Approved Vendor Status with IHG Hotels & Resorts Global Franchise Estate for Advanced Workforce Management Technology

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DALLAS, TX—June 6, 2022—UniFocus, the main supplier of Workforce Administration Methods, has been awarded the designation of Authorized Vendor by IHG® Hotels & Resorts for all brands and service levels across the franchise hotels that are part of its portfolio of nearly 6,000 hotels in over 100 countries around the world. The global hotel company’s franchise owners will have the opportunity to access advanced workforce management technology with a proven industry track record of optimizing workforce productivity and employee retention.

“With a family of 17 diverse hotel brands under the IHG umbrella, we are committed to providing a high level of guest service and help our hotel owners operate more efficiently. UniFocus has the technological expertise to ensure that labor resources are utilized in a way that exceeds guest expectations and optimizes hotel operations,” said Christian Urbat, Head of Owner Solutions, IHG Hotels & Resorts. “Using UniFocus’ array of solutions, each of our locations can effortlessly staff according to projected demand and not just by the day but by the hour, maximizing productivity for each department area.”

As an Approved Vendor, IHG hotel owners can optimize labor and operations with UniFocus’ Labor Management platform where advanced algorithms analyze occupancy, employee availability, compliance, and other business influences to accurately forecast staffing volumes. By going beyond simply inserting existing labor standards to create an employee schedule, UniFocus Labor Management technology is uniquely able to automatically determine the precise number of staff required to maintain service quality levels. This includes providing optimized scheduling for a hotel’s F&B, housekeeping, front desk, spa, maintenance as well as meeting and event operations to name a few examples.

Using UniFocus’ Time & Attendance software in combination with its Labor Management platform, IHG properties can also ensure employee alignment with scheduling strategies while providing each staff member with enhanced shift flexibility. With many of today’s employees basing their continued loyalty to an organization on the ability to achieve a greater work/life balance, Time & Attendance notably allows them to select the shifts they would like to work based on business needs to prevent any lapses in service quality.

“With the drastic shifts that have taken place in workforce management as a result of the labor shortage and rising employee expectations, we are honored that IHG Hotels & Resorts recognizes the tremendous value that our solutions provide in resolving these challenges and ensuring continued high quality of service,” said Moneesh Arora, CEO of UniFocus. “With our full suite of solutions now available to IHG-branded properties around the world, we look forward to each location experiencing a dramatic increase in both productivity and profitability while ensuring that business, guest and staff interests are always fully aligned.”

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.

With a family of 17 hotel brands and IHG One Rewards, one of the world’s largest hotel loyalty programmes, IHG has around 6,000 open hotels in over 100 countries, and more than 1,800 in the development pipeline.

  • Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
  • Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
  • Essentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotels
  • Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites

InterContinental Hotels Group PLC is the Group’s holding company and is incorporated and registered in England and Wales. Approximately 325,000 people work across IHG’s hotels and corporate offices globally.

Visit us online for more about our hotels and reservations and IHG One Rewards. For our latest news, visit our Newsroom and follow us on LinkedIn, Facebook and Twitter

About UniFocus

UniFocus is the one full workforce administration platform designed to essentially shift the best way service industries handle labor. The highly effective platform helps managers plan with clever Labor Administration instruments that mechanically produce correct forecasts, optimized schedules primarily based on enterprise demand, worker availability, service requirements and work guidelines. Employees is well aligned with a world class Time and Attendance module that communicates schedules and facilitates swaps with instruments like Shift Genius that dwell inside an intuitive cell app. As soon as scheduled, frontline workers function with ease from the business main Knowcross Job Administration suite that streamlines visitor companies, housekeeping, upkeep, inspections and glitches.

With conventional office silos eliminated, managers profit from a whole view of analytics and a customized digital assistant, Odin, that highlights alternatives to enhance productiveness and price controls whereas maintaining a tally of visitor satisfaction and worker engagement. UniFocus is arming managers with best-in-class resolution making know-how within the hospitality, restaurant, retail, and healthcare industries. 

Examine us out at UniFocus.com to be taught extra in regards to the labor paradigm shift.

Corey McCarthy
Chief Advertising and marketing Officer

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